Privacy Policy
Last updated: June 2026
1. About This Policy
This Privacy Policy explains how Lifestyle Loans Vic Pty Ltd ABN 77 005 563 100, Australian Credit Licence 386407 ("Lifestyle Loans", "we", "us" or "our") collects, holds, uses and discloses your personal information. We are committed to protecting your privacy and to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. The Information We Collect
The personal information we collect depends on the products and services you ask us about. It may include your name, contact details, date of birth, employment and income details, assets and liabilities, expenses, identification documents, and other financial information needed to assess and arrange credit. We may also collect information about your interactions with our website, such as the pages you visit and the forms you submit.
3. How We Collect Your Information
We usually collect personal information directly from you, through our website forms, by phone, by email or in person. In some cases we may collect information from third parties such as lenders, your employer, accountants, real estate agents, credit reporting bodies and other parties involved in your finance application, where you have authorised us to do so or where the law permits.
4. Why We Collect and Use Your Information
We collect and use your personal information to assess your needs and objectives, to compare and arrange credit products from our panel of lenders, to prepare and submit applications on your behalf, to meet our responsible lending and other regulatory obligations, to manage our relationship with you, and to provide you with information about products and services that may be relevant to you. If you do not provide the information we request, we may be unable to assist you with your finance needs.
5. Disclosure of Your Information
We may disclose your personal information to lenders and other credit providers, our aggregator and its related entities, mortgage insurers, valuers, referrers, and our professional advisers and service providers. We may also disclose your information where required or authorised by law. We do not sell your personal information. Some of the parties we deal with may be located, or use servers located, outside Australia.
6. Credit Information
As part of arranging finance, we may collect and disclose credit-related information, including information obtained from credit reporting bodies. This information is handled in accordance with the Privacy Act 1988 (Cth) and Part IIIA of that Act. You can ask us, or the relevant credit provider, for more detail about how credit information is managed and about your rights in relation to that information.
7. Direct Marketing
From time to time we may use your personal information to send you information about products, services and updates we think may interest you. You can ask us to stop sending you marketing communications at any time by contacting us using the details below or by using the unsubscribe function in our emails. We will action your request promptly.
8. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Information may be stored in physical and electronic form, including with trusted third-party service providers. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless we are required by law to retain it.
9. Cookies and Our Website
Our website may use cookies and similar technologies to help us understand how visitors use the site and to improve your experience. You can set your browser to refuse cookies, although some parts of the website may not function correctly as a result. Our website may also contain links to third-party websites, which are governed by their own privacy policies.
10. Accessing and Correcting Your Information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond within a reasonable time. There is generally no charge to access your information, although we may charge a reasonable fee to cover our costs in some circumstances.
11. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992. Complaints relating to our credit services may also be referred to our complaints process at lifestyleloans.com.au/complaints.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this website. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your information, please contact us at contact@lifestyleloans.com.au or in writing to Lifestyle Loans, 384 Keilor Rd, Niddrie VIC 3042, or by phone on 0404 478 935.