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Complaints & Dispute Resolution

Last updated: June 2026

Our Commitment

Lifestyle Loans Vic Pty Ltd ABN 77 005 563 100, Australian Credit Licence 386407 is committed to providing a high standard of service. If something has not met your expectations, we want to hear about it. We take all complaints seriously and aim to resolve them fairly and promptly, and we do not charge you to raise a complaint with us.

Step 1 — Talk to Us

The quickest way to resolve a concern is often to raise it with us directly. You can contact us by phone, email or in writing using the details below. Please let us know what has happened, how it has affected you, and what you would like us to do to put things right. We will acknowledge your complaint and aim to resolve it on the spot or as soon as possible.

Step 2 — Formal Investigation

If we cannot resolve your complaint immediately, we will investigate it through our internal dispute resolution process. We will keep you informed of our progress and provide you with a written response within the timeframes required by ASIC Regulatory Guide 271. For most complaints, we will provide a final response within 30 days. If we need more time, we will explain why and let you know when you can expect an answer.

Step 3 — External Dispute Resolution (AFCA)

If you are not satisfied with our final response, or we have not responded within the required timeframe, you can refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution scheme available to consumers, and there is no charge to you for using it. Lifestyle Loans is a member of AFCA. AFCA's contact details are below.

Contact Lifestyle Loans

Australian Financial Complaints Authority

External dispute resolution scheme